Customer Services

About the job

Employer Industry: Customer Service

Why Consider This Job Opportunity

• Competitive pay with opportunities for bonuses
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote work opportunity
• Positive and supportive work environment

What To Expect (Job Responsibilities)

• Provide exceptional customer care by assessing customers’ needs and providing appropriate solutions
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Learn and follow all customer service procedures and policies
• Strive to meet and exceed personal and team target goals
• Record and organize customer interactions and account changes

What Is Required (Qualifications)

• Previous experience in customer support, client services, sales, or a related field
• Excellent communication skills over the phone and other communication platforms
• Basic computer skills and experience
• Ability to multitask and prioritize effectively
• Customer-focused for positive customer experience and resolution

How To Stand Out (Preferred Qualifications)

• Experience in a customer service role in the healthcare industry

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